How do I choose my meals?
Open the weekly menu, choose individual meals or a 3-, 5- or 10-meal package and add dish quantities. The basket checks your meal count before opening your itemised request in WhatsApp.
When do you deliver?
Deliveries are Monday, Wednesday and Friday, between 2 and 5 pm, in Playa del Carmen. Delivery costs $80 MXN. Tell us your area to confirm coverage.
When is the order deadline?
Place your weekly request by Sunday at 6 pm. After that, we can check remaining availability; a late request is not a confirmed order.
What do Light and Heavy mean?
These are the menu’s meal categories. They are not calorie counts or nutritional claims. Read the dish description and ask us about specific ingredients before ordering.
Where can I see prices?
3 meals cost $870, 5 cost $1,350, and 10 cost $2,400 MXN. Individual meals cost $320 each. A fixed $80 MXN delivery charge is added to your order; the basket shows the full total.
Can I have the same dish more than once?
Yes—the request builder lets you choose a quantity for each dish. Availability for the quantities you request is confirmed personally.
What should I do about an allergy?
Tell us before ordering. Menu descriptions are not complete allergen lists. We need to check your requirements before confirming an order; the website does not certify any dish as allergen-free.
How do I pay or change a request?
Pay by Cash, Bank transfer or Wise. Contact Trina on WhatsApp about changes or cancellations. Sending a basket starts a conversation; it does not take payment or automatically confirm the order.
Can unused meals carry over?
No. Meal packages and unused meals do not carry over from one week to another. Contact Trina about any changes, cancellations or credit questions for your order.
How should I store and reheat meals?
Request the handling instructions for your chosen dishes when your order is confirmed. Follow the specific instructions supplied with your meals.